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Shiba
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Tell us what's going on. A volunteer will reach you within 1 business day. No account, no cost, no judgment.

Note

You picked Accounts and passwords. We’ve filled in a few things, but change anything you like.

First name is fine.

We need an email or a phone number. Both is even better.

Any format is fine. Dashes, spaces, whatever you like.

What is this about?

Tap everything that fits. Skip it if you're not sure.

Describe it the way you'd tell a friend. Never include passwords, PINs, or account numbers. We will never ask for them.

We're English only right now, but tell us your language and we'll try to find a volunteer who speaks it.

Optional. Helps us point you to local internet programs.

For example, you think someone is tracking your phone, or you've been locked out of an account you need today. We move these to the front of the line.

Common questions

Is it really free?
Yes. Always. Volunteers give their time, and we never charge or upsell anything.
Do I need to be a certain age or income?
No. We put seniors, low-income families, people with disabilities, immigrants, people without stable housing, and survivors first. But we never turn anyone away.
Will you ask for my password?
Never. Not in the form, not on the phone, not by text. If anyone claiming to be us asks for a password, PIN, or Social Security number, it's a scam. Hang up and email us.
How do you help without being there in person?
Most problems are solved over a phone call or video call where you share your screen or point your camera at the device. We go one step at a time and wait for you.
What if I don't have a phone or internet?
Ask a library, friend, or family member to send the form for you, and tell us the best way to reach you. We can also help you find free or low-cost internet.
How fast will I hear back?
Within 1 business day, Monday to Friday. Safety issues go to the front of the line.