What we help with

Setting up a new phone, a passcode you forgot, apps that won't install, or a phone that says storage is full.

For example:

• Set up a new or hand-me-down phone
• Move photos and contacts to a new device
• Fix "storage full" warnings
• Find a low-cost phone plan
• Make text bigger and screens easier to see

Slow machines, pop-ups that won't go away, printers that won't print, and Wi-Fi that keeps dropping.

For example:

• Speed up a slow computer
• Remove viruses and fake "your computer is infected" pop-ups
• Set up Windows, Mac, or Chromebook for the first time
• Connect a printer or Wi-Fi
• Back up your files so you never lose them

Locked out of your email? We'll sit with you until you're back in.

For example:

• Get back into email, Facebook, or Apple and Google accounts
• Set up two-factor sign-in (a code sent to your phone)
• Pick a password manager and learn to use it
• Reset passwords safely

Not sure if a text, email, or call is a scam? Ask us before you click or pay. Private device safety checks for survivors.

For example:

• Check whether a message or call is a scam
• Device safety check if someone may be tracking you
• Lock down privacy settings on your accounts
• What to do after you clicked a bad link

Finding internet you can afford, setting up a hotspot, and using free Wi-Fi safely.

For example:

• Find low-cost or free internet programs near you
• Set up a mobile hotspot
• Use library and public Wi-Fi safely
• Fix a router that keeps disconnecting

Doctor portals, benefits applications, job sites, school portals, and video calls with family.

For example:

• Sign in to a doctor or telehealth portal
• Apply for benefits online
• Upload a resume and apply for jobs
• Use a school portal or online classes
• Set up video calls with family